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Useful Sounds No. 29: How to manage email communication (the easter podcast)

As an easter greating, a new podcast - and yes, I will adjust back to my normal positions of recording, so I don't have so many pop / hissing sounds. :(

26 min, 15.3 MB (right-click and say 'save link as')

  • German Holidays

  • As I am off for some familiy business, just a short rundown through some of the content

  • G'dayworld featuring The famous Toby from Divamarketing, hear how Mick and Cam discovered the truth ...

  • The problem of not knowing when to stop email conversation - we have enough signals in real life but not in online conversation

  • Which emails is really in need of an answer? When it is okay to end a conversation?

  • I write longer mails and see the people feeling forced to write back as long as I did - when in fact, I sometimes just wanted to be sure you understood.

  • I'm guilty too, of not using proper disclaimer but if I say 'just yes / no needed', I mean it.

  • How people feel uncomfortable about receiving mails demanding for answers.

  • Use CC in mails and tell people in CC why they are included.

  • Is there a good sign for indicating 'this conversation is closed from my point of view'.

  • Why 'How do you do' leads to answers - it is a real question not a greeting.

  • Connecting to strangers the new way and why I do write emails instead of comments

  • Something for Scott from Today's Podcast and what I feel reluctantly about

  • The problem of being nice.

  • What the new digital natives miss out in learning about communicating.

  • A short description of a book I'm searching and how this relates to meeting people in real life - how complicated it is to re-adapt, and re-connect once you really meet.

  • Yes, I want you to read my blog. ;)

  • Tell you more about me: I like advertisement. Yes, dear makers of American Copywriter crawling through my logfiles, I like your podcast ;o)

comments (4):

  1. Nicole,
    Any hints on how to get a feedburner feed to register with audio.weblogs.com?? I've tried pinging them several times but I keep getting an error. Have you noticed any problems?
    ChefNeal 25 03 05 - 20:13

  2. Nicole,

    Coincidently, Adam had this link http://hbswk.hbs.edu/item.jhtml?id=4438&..
    talking about how to handle email overload. The gist is say what you want in the subject line.
    Craig 26 03 05 - 13:39

  3. Some very interesting points in this podcast... it certainly is hard to know when to stop e-mailing with someone; I think people just like to be polite and 'err on the side of caution' when they wonder whether they should be writing another message back or not.
    Rob Irwin 27 03 05 - 10:22

  4. Chef: Yes. Make sure feedburner updates your feed before you ping audio.weblogs.com.

    Craig: This is only part of the solution - as a result, people write long tales in the subject line - which forces me to open the email. If they just would make it in the first few lines, the preview window could catch it. It's like this thing with a email free friday, where everybody is happy because it is so great - it is so great because they never learn to deal with mail properly in the first place.

    Rob: Exactly :o)
    Nicole 30 03 05 - 08:47

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